Oct 8, 2009
Today I'm feeling philsophical and I love to observe human nature and ponder why we are what we are. I just came across this video featuring the CEO of JetBlue. Near the end I think he offers some very sage advice to travellers:
The rudest passengers in my experience are usually from the largest cities. Maybe it's a tendancy that evolves when the anonymity of the crowd shelters us from the consequences of our behaviour? For example, more than once I've been berated by a swellagantly-attired businessman because I chose to delay the morning departure due to icy runways and crosswinds at his destination. "I have an important business meeting today! You have to get me there! ..." To which my (unspoken) reply is: "If the meeting is that important, then why weren't you smart enough to fly over last night?"
Related to this rudeness is a total lack of awareness that in all competitions between humans and Mother Nature, Nature rules. Many big city dwellers have grown so unaware of our dependence upon nature that they think it's a personal affront when their lives are distrupted by snow, ice, wind, or thunderstorms.
Meanwhile passengers from maritime regions who earn a living from the sea or know someone who does - or passengers from the smaller prairie cities whose livelihood is closely attached to farming - have a different mentality. When informed of weather-related delays, their reaction is usually a shrug and a comment along the lines: "Well, you can't control the weather now, can you. I guess we'll get there when we get there."
Over the years as GooseAir passed off flights into smaller communities to the Feeder Airline, and my schedules became a steady diet of high density airspace and big cities, it was a true downgrade of working conditions in my book.
My conclusions from these meanderings? Be nice to one another. Be aware of the reality we all share. And always know that in the end, Nature rules.